How to offer discounts and voucher codes

Whether it’s a members’ price, a family rate or a voucher code for volunteers, discounts let one payment group serve everyone fairly without you creating separate versions of anything.

Setting up discounts

1. Open the payment group’s settings and go to the Discounts tab.
2. Choose the shape of the discount: a fixed amount off, or a percentage.
3. Build the criteria for who gets it and what it applies to, based on who the person is and what they’re booking. That’s how a members’ rate or a family discount works without anyone typing a code.
4. For discounts people redeem themselves, create a discount or voucher code to share with the right people.
5. Codes and discounts apply at the checkout stage, after choices are picked and before payment.

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Good to know

• The criteria are genuinely flexible, and the fastest way to get exactly what you want is to build it in a test payment group and try a booking. If a discount is being stubborn, raise a ticket via the contact form below and our UK team will be happy to help you set it up.
• Discounts work with whatever prices you’ve set on the Delegate choices tab, so get the full prices right first and discount second.
• Early-bird or time-limited pricing isn’t done with discounts, because discounts are based on who’s booking, not the date they book. To set a price that changes on a date, see how to set up early-bird or time-limited pricing.
• Donation-type groups don’t show the Discounts tab at all; it’s hidden because discounting a gift makes no sense, which is rather the system’s way of agreeing with you.