How to view and manage form responses

Every response submitted through a form on your site is saved in the web office. This guide covers spotting new responses, reviewing them, and exporting or clearing them when you’re done.

Viewing and managing responses

1. When a form has a new response, an alert symbol appears next to its group’s name in the site manager, so you don’t need to go hunting.
2. Select that group and open the Documents tab. An icon next to the form’s title shows the number of responses: red means some are new, orange means they’ve all been dealt with.
3. Open the article and select the Responses tab.
4. Review each response and set its status from the dropdown, so anyone else with access can see what’s been handled.
5. To export the responses, click ‘Tasks’ near the top right and choose the format you want.
6. To delete responses, tick the box next to each one you want to remove.
7. Click ‘Save’ to commit your changes.

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Good to know

• Responses stay in the web office until someone deletes them, so export a copy first if you need the information for your records.
• If you’d rather not keep checking the web office, you can have new responses emailed to someone automatically.
• Form responses can contain people’s personal details, so review who has web office access to that group and clear out responses you no longer need.