Support Home > Help Guides > Messaging > Safe Messaging

Safe Messaging gives the leaders you authorise a safe, accountable way to encourage children and young people through the week. A parent or guardian approves every message before it is delivered, whether it started as a chat message, a mailing, a Broadcast or a text. Your named Safeguarding Lead can see all of them.

Everything you need to do to switch Safe Messaging on for your church, in the right order, with a link to the detailed guide for each step.
Safe Messaging lets authorised leaders encourage children through the week, with a parent approving every message and your Safeguarding Lead overseeing all of them. Here is the whole picture in one place.
A message cannot reach a child without a contactable guardian to approve it, so getting your family records right is the first job. Here is what Safe Messaging needs, and how to find the gaps.
Safe Messaging lets the leaders you authorise send messages to children, with a parent or guardian approving every message first. Here is how to switch it on.
Four settings control how Safe Messaging behaves: how long a parent has to approve, how many messages a leader can send a child, whether children can reply, and whether under-13s can log in.
Nobody can message a child until you give them Safe Messaging permission, which is set per person on the Site Administrators page.
For leaders. Messaging a child works like any other conversation, with one difference: the message is held until their parent or guardian approves it.
What the approval step actually looks like from the parent's side, so you can explain it to families and help when something is not arriving.
The Safeguarding Dashboard gives your Safeguarding Lead a single view of what needs attention: messages to review, rejected approvals, children without a contactable guardian, and more.
Every message sent to a child is kept in the Safe Messages record, whether it was approved, rejected or expired. Here is how to read it and mark items as reviewed.
Children cannot reply unless your church allows it. If you do allow it, every reply goes to a parent for approval too, and a child can never start a conversation.
Written for parents. If your church uses Safe Messaging, you read and approve every message before your child sees it. Here is how it works and what you can expect.
Safe Messaging is a tool that sits under your existing safeguarding policy. Here is what it does, what it deliberately does not do, and what your church still needs to decide.
Usually one of six things: your permission, the site setting, your group, the child's date of birth, their guardian, or the weekly limit.