How to check the password links in your system emails

Hubb never sends anyone a password by email. Instead, people receive a secure link to set or reset their password themselves. That link is added to your system emails by a placeholder, and if the placeholder goes missing (usually after a template has been edited), people can’t log in. This guide shows you how to check yours.

Checking the password links in your system emails

1. In the web office, open Site Settings, then choose System Emails on the left.
2. Open each of the three emails that carry a password link: the Welcome Email (sent when someone is first registered), Password Reset (sent when someone forgets their password) and Login Reminder (sent to people who haven’t logged in recently).
3. Check each one includes both placeholders, in a block like this: “Your login name is: {recipient.login_name} To set your password, click the following link: {recipient.change_password_url}”
4. Read the email through to make sure it still makes sense around the placeholders, then save any changes.

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Good to know

• When someone receives the email, the placeholders are replaced with their real login name and a working link, so don’t worry that they look like code in the template.
• Templates that have been heavily edited, customised or translated are the ones most likely to have lost a placeholder, so those are worth checking first.
• These emails come from your site email address; see how to change the address your site’s emails come from if that needs updating too.