How to contact us about a billing query

Got a question about an invoice, a payment or your billing date? Here’s how to reach us so we can sort it quickly.

Getting in touch about billing

1. Open our support form using the ‘Contact support’ button below.
2. Give your church or organisation name, so we can find your account.
3. Tell us what it’s about, whether that’s an invoice, a payment, your billing date or a receipt.
4. Send it, and our UK team will pick it up and get back to you.

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Good to know

• Our team is UK-based, so replies come during UK working hours.
• If you want to move to a different plan rather than ask a one-off question, see How to change your pricing plan.