How to set up confirmation emails and e-tickets

Every completed registration triggers confirmation emails, and if you’re running a bigger event, those emails can carry e-tickets with barcodes ready for scanning at the door. Both are worth setting up before the first real booking arrives.

Confirmation emails

1. Open the payment group’s settings and find the confirmation emails section. With auto-approved registrations there are two: one for the booker with the whole booking’s information, and one for each delegate with their personal details.
2. If your group requires approval, additional email variants appear for the received-but-not-yet-approved stage, and you can choose whether the booker and delegates get those.
3. The parts most worth changing are the from name and the subject line. If you edit the body, keep the registration options merge fields in place: they’re what fills in the actual booking details, and an email without them tells people nothing.

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E-tickets

1. To send tickets, add the ticket merge fields to your confirmation email: the e-ticket number, the e-ticket barcode, and a link to a printable ticket.
2. Then build the ticket itself on the Tickets tab: upload a letterhead or ticket template, set the area the booking details should keep clear of, and choose which fields appear on the ticket.
3. The barcode earns its place at the door: it can be scanned to check people in as they arrive.

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Good to know

• Send yourself a test registration and read the emails on your phone; that’s how most of your congregation will see them.
• If you’d like a nicer-looking HTML email than the default, raise a ticket via the contact form below and our UK team will happily help you get one that works well on all devices.
• Keep the on-screen confirmation text short and put the detail in the group’s introductory text instead, as covered in how to set up a payment group.