Why can't I book a resource?

You’re trying to book a room or some equipment and something’s in the way: no Bookings tab, a resource that isn’t in the list, or a request that never seems to get an answer. Work through these checks in order.

Working through the checks

1. No Bookings tab on your group or event? You need the ‘Resource Booking’ permission in the Site Manager. Ask your site administrator; the Permissions guides cover how it’s granted.
2. The resource you want isn’t in the browser? Only resources made available to groups appear when booking for a group or event, so its ‘bookable by’ level is probably set to booking managers only, or to nobody. Whoever manages your resources can change it.
3. Your request is stuck on ‘Pending’? That’s not an error: it’s waiting for a booking manager to confirm it, and they’ve been emailed. If requests routinely sit for days, the fix is more booking managers for that folder, or turning on auto-confirm for uncontentious resources.
4. A resource came back ‘Declined’? It almost always clashed with another booking, including someone else’s setup or clear-up time. Pick another slot, or talk to the booking manager: if the resource can genuinely be shared, they can confirm both bookings.
5. The whole Resources area greyed out? That area has its own permissions, separate from everything else, and someone who already has them needs to grant them to you.

---

Good to know

• Your group’s Bookings tab always shows where each request stands, so you never need to chase to find out whether something was confirmed.
• Still stuck after all five? Raise a ticket with the resource’s name and what you were trying to book, and we’ll take a look.